Service Policy
LearnXPlus Service Policy
Service Policy
Effective Date: Dec 12, 2025
1. Introduction
This Service Policy outlines the terms, standards, and conditions governing the delivery of services provided through the LearnXPlus platforms operated by Western Pacific University (WPU). The policy is designed to ensure transparency, reliability, quality assurance, and user satisfaction across all digital learning services.
By accessing or using LearnXPlus, users agree to comply with this Service Policy.
2. Scope of Services
LearnXPlus provide digital education services including, but not limited to:
- Online courses and academic programs
- Professional and skills-based training
- Live virtual classes and recorded sessions
- Assessments, quizzes, and learning activities
- Blogs, discussion forums, and collaborative tools
- AI-powered learning tools and analytics
- Learner support and academic guidance
Services may vary depending on enrolment type, program level, or subscription plan.
3. Service Availability
- LearnXPlus services are generally available 24/7, except during scheduled maintenance or unexpected system outages.
- Planned maintenance will be communicated in advance where possible.
- Western Pacific University does not guarantee uninterrupted access due to technical, network, or third party service dependencies.
4. User Responsibilities
Users of LearnXPlus are expected to:
- Provide accurate and up to date registration information
- Maintain the confidentiality of login credentials
- Use the platform for lawful and educational purposes only
- Respect academic integrity and intellectual property
- Engage respectfully with instructors, staff, and other learners
Any misuse of the platform may result in restricted access or account suspension.
5. Academic and Learning Services
- Course content is developed and delivered by qualified educators and subject matter experts.
- Assessment methods, grading criteria, and course requirements are defined by the respective departments or instructors.
- LearnXPlus may include advanced or premium content not available under standard LearnXPlus access.
Western Pacific University reserves the right to update course content to maintain academic relevance and quality.
6. Support Services
LearnXPlus provides support services including:
- Technical assistance
- Platform navigation support
- General course related enquiries
Support requests should be submitted through official communication channels. Response times may vary depending on the nature and volume of requests.
7. Data Protection and Privacy
- User data is collected and processed in accordance with applicable data protection laws and university policies.
- Personal information is used solely for academic, administrative, and service improvement purposes.
- LearnXPlus does not sell or misuse user data.
For more details, users should refer to the Privacy Policy available on the website.
8. Payments, Fees, and Subscriptions
- Some courses or LearnXPlus features may require payment or subscription..
- All fees are clearly communicated prior to enrolment.
- Refunds, if applicable, are subject to the university’s refund and withdrawal policies.
Western Pacific University reserves the right to revise fees with prior notice.
9. Service Modifications and Updates
Western Pacific University may:
- Modify, upgrade, or discontinue services or features
- Introduce new tools, courses, or learning models
- Update this Service Policy as needed
Continued use of the platform constitutes acceptance of any updates.
10. Limitations of Liability
Western Pacific University is not liable for:
- Technical interruptions beyond reasonable control
- Data loss due to user negligence
- Outcomes resulting from misuse of learning materials
The platform is provided on an “as is” and “as available” basis.
11. Termination of Access
Access to LearnXPlus may be suspended or terminated if a user
- Violates university policies or codes of conduct
- Engages in academic dishonesty
- Misuses platform resources
Termination decisions are made at the discretion of Western Pacific University.
12. Governing Law
This Service Policy is governed by the laws and regulations applicable in Papua New Guinea, and any disputes shall be subject to the jurisdiction of the relevant courts.
13. Contact Information
For questions or concerns regarding this Service Policy, please contact:
- Western Pacific University | info@wpu.ac.pg
- LearnXPlus Support Team | info@learnx.ac.pg
- Website: https://www.wpu.learnx.ac.pg